Returns & resolutions
A clear policy for custom printed goods.
Every ZORVOO catalog product is produced to the customer’s approved artwork or specification. We resolve production problems promptly, while change-of-mind returns are not available after proof approval.
Before proof approval
An order may be cancelled for a full refund before the final digital proof is approved and before production begins.
After proof approval
Personalized and made-to-order products cannot be cancelled, returned or exchanged for change of mind after final proof approval or after production begins.
Damaged, defective or incorrect items
Contact ZORVOO within 7 calendar days of delivery with the order number, a description of the issue, and clear photographs of the product and outer packaging. Verified production defects, transit damage or items that do not match the approved proof are eligible for a reprint or refund.
Resolution
ZORVOO will review the evidence and confirm a reprint, replacement or refund. Customers should not return an item unless instructed. If a return is required for a verified defect, ZORVOO covers the approved return shipping cost.
Customer-approved details
Spelling, dates, addresses, colors, size, quantity and layout shown in the approved proof are treated as customer-approved. Differences caused by an approved specification are not production defects.
How to contact us
Use the Request a Quote or contact form on this site and include your order number. We normally respond within one business day.